FAQ

To make, reschedule or cancel an appointment, please contact your clinic's reception by phone. If you do not have the direct number to said clinic, please call our switchboard: +46 (0)8-58 70 10 00.

Questions regarding your specific treatment, your disease or health condition can not be answered by e-mail.

If you need a prescription or medical certificate, please contact the doctor or the reception you visited.

It is also possible to contact us via our switchboard if you are unsure of whom to turn to: +46 (0)8-58 70 10 00.

In order to receive a medical record, a written request is required. The request can be sent be mail or fax. The medical records will be sent by mail to the person who placed the order.

The request must contain: name, date of birth and address; and, if possible, details about clinic and period of your stay in the hospital. If you lack a Swedish Social Security number (personnummer) please notice that you probably received a temporary identification number at your visit. This number always starts with the current year and then 6 digits, for example: 2020-******

We do not send any medical records by e-mail nor do we accept requests about medical records by e-mail.

Form for Request of Medical Record

Postal address
Journalservice
Capio S:t Görans Sjukhus
112 81 Stockholm

For any enquiries regarding your request contact us on +46(0)8-5870 1268.

Supposing that the patient has agreed to share information about their visit, you can call the switchboard +46 (0)8-5870 10 00 and state the patient’s name and birth date or Social Security number.

Capio St Göran's Hospital does not provide psychiatric care. Psychiatric care on hospital grounds is run by Stockholm County Council. Please visit their website for contact information.

Information about Jobs and Internships.

We receive a large number of requests for visits but unfortunately we can not accomodate them all. Please turn primarily to the clinics that are of interest.

More information about our wards (In Swedish)

Patient fees at Capio St Göran's Hospital are the fees set by the Stockholm County Council. General information about patient fees.

Capio St Göran's Hospital is a private hospital, but we do not accept private patients. All treatment provided here is financed by the Stockholm County Council.

If you are looking for information about planned care in Stockholm, we refer you to  Karolinskas website for more information.

All our patient invoices are sent out and handled by Visma Financial Solutions. If you have questions regarding payment options, please contact Visma directly by telephone +46 (0)771 23 24 00 or by e-mail: Faktura.collectors@visma.se

Or, contact us at the Department for Medical Fees and Invoices. Our telephone hours are Monday-Thursday, 9-10 am, +46(0)8-5870 2027.

If you have received an invoice in Swedish that you don't understand, you can contact the Department for Medical fees or Visma Financial Solutions for assistance with translation to English.

If you have paid too much, please send us a copy of your receipt and we will get back to you us as soon as we can. Send it to Capio S:t Görans sjukhus, Patientavgifter, 112 81 Stockholm

Fees for non-attendance and fees for care at one of the hospital wards are not included in the free card. You can see the current status of your health free card by logging in to www.1177.se using your mobile bank-id.

If you have chosen to pay by invoice, the fee will register immediately in the free card. You will receive the invoice to your home address later on. If you have a free card in another regional county council you will have to send us that free card before we can remove any fees.

Please note that questions concerning your particular diseases or your health can not be answered through e-mail.

If you need counseling about your health, please contact 1177.se.

Please contact our Finance Department: ekonomi@capiostgoran.se

Our address for supplier invoices:
Capio S:t Görans Sjukhus AB
PG 1179
737 84 Fagersta
Always include cost center and reference number

Specify your concern and e-mail it to us: patientavgifter@capiostgoran.se.

Please note that Capio S:t Görans Hospital makes no agreements with insurance companies - we issue the invoice to the patient.

We welcome your feedback. In order to get better, we are interested in knowing how you as a patient or a relative to a patient perceived the care given.

Please mail us at the following address: 
Capio S:t Görans Sjukhus
Patientvägledare
112 81 Stockholm

We do not disclose contact information of our employees.

You can reach an employee through our switchboard +46 (0)8-58 70 1000, or send them a letter.

Address:
Capio S:t Görans Sjukhus
(The persons name)
112 81 Stockholm
Sweden